UX Research
Designing Trust in a Complex Rostering System
How discovery research surfaced ownership, workflow, and mental-model gaps in a high-stakes data environment.
Project: Led discovery research to unify K–12 rostering across curriculum and assessment platforms, enabling shared data structures and deeper system integration following an acquisition.
Focus: Generative discovery • Workflow mapping • Mental models
From Feedback to Strategy: Scaling Continuous Discovery Across Products
How a fragmented feedback stream became a decision-making system used across teams.
Project: Built a continuous discovery system that transformed high-volume Pendo feedback into actionable insights used to shape product strategy across teams.
Focus: Research Ops • Mixed methods • Insight systems
Graphic Design
Designing and Evolving Jama Software’s Marketing Web Presence
Five years of iterative design, brand refreshes, and a full replatforming.
Focus: Graphic Design • Brand Strategy • UX Flows
Translating Service Value into an Interactive Sales Experience
Meet Ruby: a self-guided presentation that demonstrates services and value
Focus: Graphic Design • Interaction Design